AMP Rewards Cashback Commitment Terms

Effective Date: 22 July 2025

Version: 1.0

AMP Rewards is operated by Citrus Innovations Pty Ltd ABN 25 667 285 654 (Citro, we, us, our), a member of the AMP Limited group. Citro operates AMP Rewards independently of other AMP entities. These are Citro's terms and conditions for the Cashback Commitment applicable to AMP Rewards.

What is the AMP Rewards Cashback Commitment?

We are committed to giving you the cashback amount you see. No up to's. No hidden catches.

That's why if you make an eligible purchase using an AMP Rewards offer, we promise that you'll have the advertised cashback available to use within 30 days of completing your purchase. For travel and accommodation providers, this means completing your stay.

Eligible purchases are those made using the specified links on the AMP Rewards App/Website and/or using your linked payment card where required, in line with the displayed offer criteria to qualify for the cashback. For example, you may need to use the buttons provided in the AMP Rewards App, complete your trip, buy online or in-store, or be a new customer to the retailer, if applicable to the offer.

If your cashback isn't available within 30 days of completing your purchase, send us a claim and we'll not only ensure you receive the advertised cashback, but we'll also give you an additional $50 cashback as our commitment to you ("Cashback Commitment").

Example:

You buy a pair of sunglasses for $200 (excluding GST and shipping) through an Offer link provided on the AMP Rewards App advertising 5% cashback. If you tell us that you didn't get the full $10 in cashback that you should have within 30 days of making the transaction, we will not only make it whole (give you the full $10 cashback) but also add an additional $50!

How does the Cashback Commitment work?

The AMP Rewards Cashback Commitment is only available under these terms and conditions ("Terms") and only on offers available through the AMP Rewards App or Website. These Terms are in addition to other terms and conditions that apply to your membership of AMP Rewards. You agree to these Terms if you make a claim.

To be eligible to make a Cashback Commitment claim, you must:

Remain eligible for the AMP Rewards Rewards program under the AMP Rewards Terms and Conditions.
Use the specified links in the AMP Rewards App or Website where a cashback offer is advertised for your entire purchasing session. You must also use your linked payment card, where this is required.
Follow any criteria displayed with the offer to be eligible for cashback. These will be clearly shown - for example, you may need to meet a minimum transaction value or purchase certain items only.
Check that after 30 days of the date you complete the purchase, the advertised cashback amount has not been added to your available balance.
Remember, for travel and accommodation providers, completing your purchase means completing your stay.
Cashback amount is calculated on total purchase value minus 10% to account for GST and also excludes any other taxes, shipping and costs.
Make a claim under these Terms within 60 days of the purchase completion date and provide any details reasonably requested by us.

How do I make a claim?

If you're eligible, send us an email atsupport@amprewards.com.au support@amprewards.com.au or call us on 1300 583 156 and provide us with a few details, including but not limited to:

Registered account name
Retailer name
Date/time of transaction
Amount of transaction
Details of the AMP Rewards offer including advertised cashback amount at the time of purchase

We may need to ask you some questions to verify your identity, the transaction(s) and the relevant offers before we're able to determine your claim. Any personal information that you give us will be handled in line with our Privacy Policy.

When will the claim be decided?

We'll use reasonable endeavours to notify you of the outcome of your claim, which includes the above mentioned information, within 10 business days.

If we are reasonably satisfied that you have met the Terms for the Cashback Commitment and have provided us with all necessary information, we will:

Calculate the shortfall of the advertised cashback that you did not receive (if any) and credit this to your AMP Rewards wallet.
Credit an additional
$50 cashback
to your AMP Rewards wallet.

Things to keep in mind

Your claim is more likely to be successful if your purchase has the following features:

You clicked the Offer specific buttons and/or hyperlinks as provided on the AMP Rewards App or Website and used your linked payment card to make the purchase (where required) – all within the same browsing session.
In addition, you made sure you met all of the stated Offer criteria, as listed on the AMP Rewards App or Website. For example, you may need to be a new customer of the retailer, complete your trip/stay or purchase the specific item mentioned in the offer.

General Cashback Commitment rules

Limit of one Cashback Commitment claim per transaction.
Only the AMP Rewards registered member who completed the transaction can make a claim.
Claims can be made in relation to regular cashback offers as well as boosted or promotional cashback offers.
Eligibility for claims, determination of claims and whether all necessary details have been provided will be as reasonably determined by us.
Fair use applies.
We reserve the right to deem ineligible, reverse or cancel any claim or payment made to you under these Terms: that is a result of unlawful, improper or fraudulent conduct, or conduct that is designed to manipulate the AMP Rewards rewards system and/or the Cashback Commitment; and where goods or services have been returned or cancelled.
In the case of reversal or cancellation of payments made under these Terms, these amounts become immediately due and payable. You authorise AMP Rewards to recover these amounts by initiating a charge on your linked payment card (if applicable) or deducting funds from your AMP Rewards digital wallet, without further notice.
Any cashback issued under the Cashback Commitment is non-transferrable and will not be issued other than as credit to your AMP Rewards wallet.
Please check these Terms regularly. We reserve the right to modify, suspend or terminate these Terms and the Cashback Commitment at any time without prior notice.

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AMP Rewards and this website are administered by Citrus Innovations Pty Ltd ABN 25 667 285 654 (Citro), a member of the AMP Limited group of companies (AMP). Citro operates AMP Rewards and this website independently of other AMP group companies, including N.M. Superannuation Proprietary Limited. Information on the AMP Rewards app or this website is provided by Citro only. You may receive communications from other AMP group companies promoting AMP Rewards.

The AMP Rewards app and website contain general information only. No content is intended to be a recommendation or statement influencing your decisions in relation to financial products, and your personal financial circumstances have not been taken into account. You should consider independently whether to join and use features of AMP Rewards, including seeking financial or taxation advice if choosing to redeem cashback to your superannuation fund where this feature is available.

Citro Acknowledges the Traditional Custodians of lands, waters and communities throughout Australia. We pay our respects to the traditions, ancient protocols, and cultural practices of Aboriginal and Torres Strait Islander Peoples, who have lived and cared for country. We extend that same respect and recognition to the Elders of this land, both past and present.